**Please contact us for care and maintenance instructions for your specific product.
These recommendations are only general guidelines.**

Proper care and maintenance is the key to long-life

General Carpet Care

Regular vacuuming is the key to keeping carpet beautiful and new-looking - for heavy-traffic areas vacuum every day if possible and once a week for the rest of the carpet. Many types of cleaners are available when needed, including dry cleaners, spray-on foam cleaners and wet shampoo. Whichever you choose, make sure it is made for carpets. Always test a cleaner on a small inconspicuous area of the carpet first. Avoid anything meant for hard surfaces such as wood or tile. When choosing a professional carpet cleaner, ask for a reference and/or a firm estimate. Treating spills Act immediately! Don't let the spill set or it might never be removed. Remember these three steps: Apply-a damp white paper towel soaked in a cleaning solution to the spot (see list of solutions below); never wet the carpet through to the backing. Blot-press straight down with a white paper towel-DO NOT RUB; place a 1/2" thick pad of white paper towels with a weight on top and leave overnight if necessary Scrape-from the outside edge of the spot toward the center Cleaning solutions to be used to treat spills include: Detergent-mix 1/2 tsp. clear dishwashing detergent with one cup warm water Pre-soak-mix 1 tsp. enzyme laundry product (such as Axion or Biz) with one cup water Hydrogen peroxide-mix 1/2 cup hydrogen peroxide (3% strength, available in drug stores) with 1 tsp. household ammonia. Use within two hours.

  • Ammonia-undiluted household ammonia
  • Dry powder cleaner
  • Dry cleaning solvent-non-oily, non-caustic type sold for garment spot removal (caution: may be flammable)

Again, test on a small inconscpicuous area first.

Treat Stains on Various Floorings Surfaces

Use the following charts as a general guideline for treating stains on various types of flooring.


Rust Solution of white vinegar or light detergent and water
Lipstick Nail polish remover, dry cleaning fluid, detergent solution, ammonia or white vinegar solution
Pet Stains Detergent solution, white vinegar or ammonia solution
Coffee Warm white vinegar or detergent solution
Blood Cold spot setting solution followed by ammonia solution and warm water rinse
Candle Wax Place clean, white towel or dried wax, run an iron on low setting over towel, repeat with clean section of towel until wax is gone
Beverage Detergent solution, ammonia solution or white vinegar
Nail Polish Nail polish remover or detergent solution
Crayon Dry-cleaning fluid or detergent solution
Gum Soften with hair dryer, then lift from carpet with plastic glove. Remove any remaining residue with dry-cleaning fluid.
Chocolate Dry-cleaning fluid, detergent, ammonia or white vinegar
Ink Nail polish remover, dry-cleaning solution, detergent or white vinegar solution
Latex Paint Detergent or ammonia solution
Shoe Polish Nail polish remover, dry-cleaning fluid or detergent solution


Vinyl Flooring

Heel Marks Non-abrasive household cleaner, rubbing alcohol, or a pencil eraser
Paint If wet, use mineral spirits. If dry, scrape with a thin, plastic spatula.
Magic Marker Mineral spirits, nail polish remover, or rubbing alcohol
Candle Wax Allow to dry and then scrape with a thin, plastic spatula
Tar Citrus-based cleaner or mineral spirits
Shoe Polish Citrus-based cleaner or mineral spirits
Crayon Mineral spirits or commercial cleaner
Grape Juice Full strength bleach
Pen Ink Citrus-based cleaner, mineral spirits or rubbing alcohol
Rust One part oxalic acid to 10 parts water (follow mfg's instructions)


Laminate Flooring

Chewing Gum Scrape hardened gum with blunt, plastic scraper
Candle Wax Scrape dried wax with a plastic spatula
Lipstick Paint thinner or acetone
Nail Polish Acetone-based nail polish remover
Tar Acetone or denatured alcohol
Grape Juice/Wine Solution of lukewarm water and ammonia
Paint or Varnish If still wet, wipe with mineral spirits or water. If dry, scrape with thin, plastic spatula.
Pen Ink Acetone or paint thinner
Crayon Rub out with dry cloth. Use acetone if necessary.
Chocolate Warm water and non-abrasive cleaner
Cigarette Burns Acetone, nail polish remover or denatured alcohol
Rubber Heel Marks Rub with dry cloth. Use acetone if necessary.


Ceramic Tile

Rust Use commercial rust remover made for fabric followed by a household cleaner to remove any remaining residue.
Nail Polish Nail polish remover
Gum Hold ice on gum to harden and remove with thin, plastic spatula
Grease Use a commercial spot lifter
Cigarette Burns Gently scour with steel wool. Polish clean tile with paste wax.
Oil-Based Products Use mild solvent such as mineral spirits, followed by a solution of poultice and household cleaner.
Ink, Blood, Juice, Coffee 3% hydrogen peroxide or a non-bleach cleaner


Hardwood Floors

Dye One part chlorine bleach and two parts water
Ink Warm water and mild detergent
Rust Commerical rust remover
Urine Hot, damp cloth and mild scouring powder. Use 10-1 solution of diluted liquid bleach.
Blood Sponge up with clear, cold water followed by an ammonia and cold water solution
Grease/Oil Remove as much as possible with newspaper or paper towels, then place cloth saturated with dry cleaning fluid on stain for five minutes. Wipe area dry and wash with detergent and water.


Hardwood Surface Repairs

Seasonal Cracks Install a humidifier to use during the dry season
Dents Cover with dampened cloth and press with electric iron
Scratches Wax area or use a thin coat of dusting spray rubbed into scratch
Bubbles Lightly sand and recoat light damage. For heavy bubbling, sand, stain and refinish.
Cigarette Burns Rub with fine steel wool or scrape burned area. Wax or sand, stain and refinish.
Water Spots Buff lightly with the finest grade steel wool, then wax. For stubborn stains, use fine sandpaper, stain and recoat.
Heel Marks Wood cleaner or wax
Pet Stains or Ink Wood cleaner followed by mild bleach or household vinegar
Mold, Mildew Floor cleaner. If wood fibers are stained, remove and refinish.